Frequently Asked Questions

Yes, all of the estimates we provide are free. Additionally, we can help source your products through our expansive supplier chain at no extra cost

Yes, we are licensed through the ROC and are bonded/insured

We offer a 2-Year Workmanship Warranty, as required by the Arizona Registrar of Contractors

Flooring materials are warrantied by the manufacturers, and vary based on product

From the beginning of the process, we educate and inform our customers of what we can discover during the project, including any potential cost impacts. This helps our clients best plan and prepare in case additional work is needed, but it also reflects our understanding of handling unexpected challenges in an efficient manner. 

We do our best to anticipate problems during the renovation process; however, if we find something that needs further attention, we communicate with our customers every step of the way

While it is easier and a bit quicker to work through an empty home, we understand that this is not always feasible to our clients. As such, we have performed several occupied renovations, where we work in the home while it is still being lived in.

This takes plenty of planning and communication between our team and our customers, and can include moving furniture as needed, covering off areas being worked in, working in phases, etc. With the proper plan in place, we can successfully install the floors while our customers reside in their home

All our work is subcontracted out to independent flooring technicians that operate under our brand and license. Our skilled tradesmen have worked continuously with AY Brands Flooring for several years, and have many successful years beyond that in installing floors. They understand our required level of detail, the care in which to work with, and the level of professionalism to operate as. Our management team is fully invested in your project from the start of the process to full and final completion.

Yes, if you have sourced your own flooring materials, we can install it for you.

Upon completion of the project, our flooring technicians will do a general sweep of the areas they worked in. 

For a more specialized, post-construction clean up, we can add this to our contract for an additional fee

Upon acceptance of the contract, we require a deposit to acquire all relevant materials and lock down the schedule. Upon completion and sign off of the project, we require payment in full immediately

Yes, we offer financing through Acorn Finance. We can help with this process upon request